• Personal and emotional maturity
  • A listening ear, caring heart, patience, empathy
  • A sense of commitment
  • Be at least 18 years of age or over
  • Be able to attend a 32 hour "Effective Communication Training Program"
  • To be able to commit 16 hours per month on the Distress Line Service,
    for a minimum of 1 year.

Comprehensive Training:

  • Problem solving skills
  • Communication skills
  • Active listening skills
  • Assessment methods
  • Crisis intervention
  • Empathetic listening
  • Assertiveness skills
  • Interagency development
  • Life skills

Training Dates:

  • Summer Training (June)
  • Fall Training (September)
  • Winter Training (January)
  • Recruitment occurs for Fall, Winter and Summer Training Sessions in September, January and June.
  • Anyone who is interested in learning more should email¬†DistressCentreWE@gmail.com¬†with Volunteer Inquiry in the subject line to be put on the list to be contacted for the next available Training Session.

Things to Consider:

  • If you are currently experiencing stress or trauma in your life, or you are in therapy
    or counselling, distress line volunteering is probably not a good idea for you right now.

  • The Distress Centre does not deal consistently with suicide and/or crisis calls.
    The calls received vary from emotional support and information to crisis interventions.

  • The calls that you may sometimes receive can be quite challenging and emotional in nature. However, volunteering at the Distress Centre can be a tremendously unique
    and rewarding experience, allowing you the opportunity to help others, while
    developing skills that will transcend into every aspect of your life.

Benefits of Volunteering:

  • Help others help themselves
  • Community agency awareness
  • Flexible shifts
  • United Way training
  • Workshops
  • Networking
  • DCO training
  • Advanced educational opportunities
  • Assertiveness & communication skills

Volunteer Quotes:

"I've really enjoyed meeting new people at the Distress Centre and helping to
provide a service to those who need it."

"I wanted "hands on" experiences related to my major and I truly got what I
wanted. My experience with the Distress Centre clarified for me what field I
really wanted to go into."

"After the 1st year of volunteering at the Distress Centre, I felt very good about
my experiences there and decided to stay on. I am still learning from the Distress Centre today & hopefully helping others who are in need."

"I needed volunteer experience to assist with my first career position. I strongly believe my new employer was impressed that I had chosen to volunteer with an agency that operates on the front lines of mental health care."

"I deal with people all day at my job, the skills I've been taught have helped me
to deal with them more patiently. I find I am able to deal with difficult situations
& individuals without becoming upset & losing my professionalism."

Volunteer Application:

If you are considering in becoming a Distress Centre volunteer and would like more
information email DistressCentreWE@gmail.com with Volunteer Inquiry in the subject line to be put on the list to be contacted for the next available Training Session.